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Great service!
I usually size up in wool sweaters because they tend to run small, so I ordered this one in a smaller size than I needed. When it arrived, it was a bit snug. I reached out to customer service and they were incredibly helpful and quick to respond. They processed an exchange right away and I had the correct size in just a few days. The sweater is just perfect for cold weather and it's surprisingly soft, unlike my other wool sweaters.