FAQ's

We’re proud of our large, eclectic selection of Irish women’s and men's clothing. If you’re looking something luxurious, check out our gorgeous wool Aran sweaters for men, women and kids.

You say you have “Free Shipping.“ Should I expect any hidden costs?
We proudly offer free US shipping on orders over $90.
What currency are the prices listed on your website in?
All prices on the website are displayed in U.S. dollars.
Will I Have To Pay International Taxes & Duties?
Unlike many other Irish gift companies, Shop Aran takes care of all taxes and duties within the USA, so there are no extra charges on top of the price you pay at checkout.


I want to purchase a gift but am afraid that it’s not in stock. What should I do?

Our website automatically updates as stock comes in and out of the warehouse so it will generally say if an item is out of stock before you order.

However, if you would be happier to ensure it is in stock before ordering, please contact us via the Contact Form here and we can confirm if we have the item in stock before you order it.

I’m Unsure About A Size Or I Have A Fit Question. How Do I Find This Information?

First, please see our size guide for size conversions so that you can choose the size suitable for you. The size guide that we provide are approximate for your guidance.

Where possible, product dimensions and measurements, are listed on the product page.

It is important to note that different manufacturers and different styles will vary fit sizes. As we are aware of this, Shamrock Gift has a 30 days returns policy. If your purchase does not fit correctly, please return the item back to us and we will be happy to offer an exchange or refund.

Also worth noting for Aran sweaters, wool can stretch up to 70% of its original length without damaging and therefore has flexibility to conform to the wearer. If the sweater is a little small when you first try it on, a small stretch will loosen the fibres without damaging the item to it to make it the perfect fit for you.

My Promo Code is not working?

For special occasions we like to offer our valued customers special promotions to thank you for your loyalty.

To do this we provide you with a special code for a limited time that you can use at the checkout.

Only one promotion code can be used per transaction.

If you are having an issue using your promotion code, please be sure to check the following:

– Promotion code was entered correctly

– The code has not expired (as they are only available for a limited time depending on promotion)

– Certain promotions are only available to specific products so make sure the items in you cart qualify for the promotion.

How can I change something on my order after it has been submitted?

Once your order has been submitted, the information will be sent directly to our warehouse for processing.

If you need to change or cancel your order, please contact us via the Contact Form.

We generally process orders within 12-24 hours, and once our warehouse has processed your order, we will be unable to make any changes.

After I placed an order, can I add another item to it?
Unfortunately, we are unable to add items to an order once it has already been submitted but as we offer free shipping, please submit a new order with the additional item.
What should I do if my order won’t go through?

Firstly, be sure to review your credit card information, billing and shipping address.

If your order still won’t process, please contact us via the Contact Form. If you don’t get a response from us within two hours of contact we will then offer you a 10% discount on your order.